Renters and guests use the public site and mobile app with a standard account. Landlords and property managers use the same identity to access the landlord dashboard after sign-up and verification steps.

Organisation accounts let teams share listings, billing, and member access. If you belong to an organisation, invitations and roles are managed under Landlord dashboard → Organisation.

The marketing site (home, browse, map search, media tours, policies) is optimised for discovery. The landlord experience is primarily available on the web dashboard for deep workflows — listing editor, calendar, tenant ledger, organisation settings.

Mobile apps mirror core renter journeys (search, listing detail, messaging, notifications) and may surface a subset of host tools depending on your build and role.

From Home and Properties you can filter by location, price, and property type. Map Search lets you pan the region, refine pins, and open a listing without losing context.

Listing cards show headline rent, location, key attributes, and media. Open any card to see the full detail page with gallery, map, host snippet, and actions.

On a property page you can view photos and video tours, read amenities, and see availability signals where hosts provide them.

Use share actions to send a listing to family or roommates. If you are signed in, your shortlist and recent activity sync across sessions where the product supports it.

The Media hub highlights video walkthroughs and curated tours. Use it when you want inspiration before narrowing to a neighbourhood or budget.

When messaging and booking are enabled for a listing, you can start a conversation with the host and request an inspection or viewing. Always confirm time, address, and access instructions in-thread.

Efiewura does not replace independent verification — see Safety for in-person visit guidance.

The app opens on discovery: search, recommendations, and saved items. Push notifications alert you to host replies, booking updates, and account security events when enabled in system settings.

Keep host conversations in one place. Prefer in-app messaging to SMS so there is a record of agreed times and special conditions.

Manage email, password, and connected providers from account settings. Sign out of shared devices after use. If you lose access to your email, use recovery flows or contact support with proof of identity.

Start at the Landlord hub: create an account or sign in. Authenticated users land on the dashboard with listings, bookings, messages, and tenant tools depending on your plan and verification state.

Verification helps renters recognise legitimate hosts. Follow prompts under Account for identity and organisation checks. Incomplete verification may limit visibility or payouts.

Create a listing from Dashboard → Listings → New. You will choose property type, location, features, pricing, and media. Save drafts as you go; publish when required fields are complete.

Upload clear, well-lit photos of each room and shared spaces. Video tours increase engagement — link or upload according to the editor. Accurate rent, fees, and availability reduce disputes and improve search ranking.

Pause a listing when it is no longer available temporarily. Remove or archive when the unit is off-market. Historical messages may remain for compliance and dispute records.

Incoming requests appear under Bookings. Accept or propose alternative times. Communicate parking, gate codes, and escort requirements before the visit.

Use Messages for a single thread per guest where possible. Avoid taking payments off-platform if your programme requires in-platform settlement — see Payments & wallet.

Attach tenants to properties to track rent schedules, reminders, and payment history where enabled. This is a record-keeping aid — your lease remains the legal source of truth.

Automated reminders help reduce missed payments; they do not replace formal notices required by law. Seek legal advice for eviction or rent-increase procedures.

Organisation admins configure business details, billing contacts, and plan limits. Keep billing emails current for invoices and tax documents where applicable.

Invite teammates with roles that match day-to-day responsibilities — listing editors, finance viewers, or full admins. Revoke access promptly when someone leaves the company.

Wallet top-ups and certain payouts may route through Paystack or other processors configured for your workspace. Always verify redirect URLs after payment and check your wallet balance in Account.

Service fees, if any, are disclosed at checkout or in your landlord agreement. Export or screenshot statements for accounting — retention windows may apply.

Meet in daylight when possible, tell someone your plans, and prefer ground-floor or attended buildings for first visits. Walk away if anything feels off.

Never wire money to strangers without a signed agreement and verified listing. Efiewura will not ask for your password or full card details by email.

We announce feature releases, policy updates, and occasional landlord webinars through in-product messages, email, and the Newsroom. Opt in under notification preferences.

The Community hub highlights discussions, AMAs, and neighbourhood guides as they launch. Participation is subject to community guidelines — be respectful and on-topic.

From time to time we partner with brokers, developers, and cities on open-house days or educational sessions. Listings referenced in events must still be booked through normal verification flows.

Update contact details so hosts and guests can reach you. Tune email vs push vs SMS in notification settings — rate limits apply to protect deliverability.

Read the Privacy Policy for categories of data, processors, and retention. You may request export or deletion subject to legal exceptions — contact support with your account email.

The Terms of Service govern marketplace rules, content licence, and liability caps. Cancellation and hosting-specific rules are summarised on dedicated pages linked from the footer.

Clear cookies for the site domain, disable conflicting VPN rules, and try an incognito window. If OAuth fails, reconnect the provider in Account → Security.

Confirm bank limits, 3DS prompts, and that you completed any redirect back to Efiewura. Pending states usually resolve within one business day — contact support with transaction references if stuck.

Check that the listing is published, within policy, and not geo-restricted. Processing delays can occur after edits — refresh after a few minutes.

Email is the primary channel for account-specific help. Include your registered email, role (renter or landlord), and screenshots where relevant.

For general policies and product walkthroughs, start with this Help Centre and the Support overview page.